Overview

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from kemptrading.com (the “Site”). It also outlines our compliance with the General Data Protection Regulation (GDPR) for our customers in the European Union (EU).

PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the site, we collect information about the individual pages or products you view, websites or search terms that referred you to the site, and your interaction with the site. This automatically-collected information is referred to as “device information.”.

We collect device information using the following technologies:

  • Cookies: data files placed on your device or computer that often include an anonymous unique identifier. For more information, visit All About Cookies.
  • Log files: These track actions on the site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and time stamps.
  • Web beacons, tags, and pixels: electronic files used to record how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. This information is referred to as “order information.”.

Together, device information and order information are referred to as “personal information.”.

How Do We Use Your Personal Information?

We use order information to:

  • Fulfill any orders placed through the site, including processing payment, arranging shipping, and providing invoices/order confirmations.
  • Communicate with you.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising related to our products or services, based on your preferences.

We use device information to:

  • Screen for potential risk and fraud (e.g., through your IP address).
  • Improve and optimize the site by analyzing how customers interact with the site and assessing the success of marketing campaigns.

TEXT MARKETING AND NOTIFICATIONS

By entering your phone number at checkout, subscribing via our subscription form, or through a keyword, you agree that we may send text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 per month. Consent is not required for any purchase.

To unsubscribe from text marketing messages and notifications, reply STOP to any message sent from us or follow the unsubscribe link provided. Standard message and data rates may apply.

For questions, text HELP to the number from which you received the messages, or contact us directly. For opting out, please follow the above instructions.

SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to help us use it, as described above. For instance:

  • Shopify powers our online store—read more about Shopify’s privacy policy here.
  • Google Analytics helps us understand how customers use the site—learn more about Google’s privacy policy here and opt-out here.

We may also share your information to comply with applicable laws, respond to subpoenas or lawful requests, or to protect our rights.

BEHAVIORAL ADVERTISING

We use your personal information to deliver targeted advertisements or marketing communications we think may interest you. For more on targeted advertising, visit the Network Advertising Initiative.

You can opt out of targeted advertising via:

You can also opt out of certain services via the Digital Advertising Alliance’s opt-out portal.

DO NOT TRACK

Please note, we do not change our site’s data collection practices when we receive a “Do Not Track” signal from your browser.

YOUR RIGHTS UNDER THE GDPR

If you are a European Union (EU) resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information below.

As per the GDPR, you also have the right to:

  • Request data portability, meaning we must provide a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Object to our use of your personal information for direct marketing purposes.
  • Withdraw consent at any time, where we are relying on your consent to process your personal information.

We process your personal information to fulfill contracts with you (e.g., to complete an order) or based on our legitimate business interests, such as improving the site and optimizing your experience.

Additionally, please note that your information will be transferred outside of the European Economic Area (EEA), including to Canada and the United States, where data protection laws may differ from those in the EU.

DATA RETENTION

When you place an order through the site, we will retain your order information for our records unless you ask us to delete this information. If you wish for us to delete your data, please contact us directly.

CHANGES

We may update this privacy policy from time to time in order to reflect changes to our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the updated privacy policy on this page and update the “Last Updated” date at the top of the policy.

CONTACT US

For more information on our privacy practices, to exercise your GDPR rights, or if you have any questions or complaints, please contact us:

Email: info@kemptrading.com